Any existing copies of the ebook that you have downloaded will still be available to read so please ensure you have saved a copy of the ebook somewhere safe. Your ebook will not be available in your account if the book is out of print or if a new edition has been published. We strongly recommend saving the ebook to cloud storage so you can access it without limitations.ģ) Is the book still available to purchase? Unfortunately we cannot extend this date, which is automatically set by our ebook provider. Your ebook will be available for two years from the purchase date. If there is an error here please let us know and we can change the address on your order.Ģ) Has more than two years passed since the purchase date? The email address must match the email address you supplied with the order. If your book is not showing in your account then please check the following:ġ) Make sure you are logged in to the correct account. If you still can't download your ebook please get in touch and we'll be happy to help. If you have waited a couple of minutes and this is still spinning (it will not always stop automatically), check to see if you have the file in your downloads folder. NB: There is a rotating wheel indicating that the file is downloading. You've got an eBook reading app installed then the file will usually open Saving to a cloud storage location so it's then easy to upload into your It may have beenĪutomatically saved to your device's default saving location. The file to wherever you prefer it to be saved. Clicking more than once restarts the process and will, after 3 attempts, lock you out of the ebook file. The download may take a few minutes.Ī little wheel should indicate it's downloading, the files are quite bigĪs there are maps and photos so it may take a while even on a fastĬonnection. You have a reliable wifi connection before clicking the link - we don't Each click uses a token from yourĪllowance.) The button will change to 'Download ePub' when the book is 'Generate file' (You must wait a few seconds for the file to generate, In to the member area on the Cicerone website to see your user library Firstly, please make sure you've got an eBook reading. If you have not done so already, you will need to register for a Cicerone account using the same email address you used to place your order.
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